Privacy policy

Effective Date: 28-01-2026

Last Updated: 19-02-2026

This Privacy Policy explains how Valenomode (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit Valenomode.com, make a purchase, or interact with our services (the “Services”).

We operate this store using Shopify as our e-commerce platform and hosting provider.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller / Business Information

Valenomode, registered in the Netherlands under number 92183409 and trading as Valenomode, is responsible for the handling of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Québec’s privacy requirements where relevant).

Shopify acts as our service provider and data processor.

2. Information We Collect

A. Information you provide directly

We collect personal information you provide when using our Services, including:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely — we do not store full card numbers)
Order and support details (purchases, returns, inquiries)

B. Information collected automatically

Through cookies, analytics tools, and tracking technologies, we may collect:

IP address
Browser and device information
Pages visited and time spent on the site
Cart activity (items added or removed, abandoned carts)

C. Information from third parties

We may receive information from:

Payment providers
Shopify
Advertising and marketing partners

We do not buy or sell personal information.

3. How We Use Your Information

We use your information for purposes consistent with PIPEDA’s “reasonable purposes” principles, including:

A. To process and fulfil your orders

Manage your account
Process secure payments
Fulfil and deliver orders
Provide tracking updates
Handle returns and exchanges

B. To provide customer service

Respond to inquiries
Resolve product or delivery issues

C. To improve and personalise our Services

Analyse website performance
Improve product offerings and navigation
Display relevant content or recommendations

D. Marketing & advertising (with consent where required)

Send promotional emails or newsletters
Display personalised or non-personalised ads on and off our site

You may unsubscribe or opt out at any time via our emails or by contacting support@valenomode.com.

We may create customer segments or behavioural profiles to deliver more relevant marketing.
You may opt out of profiling by contacting support@valenomode.com.

E. Fraud prevention & security

Prevent fraudulent transactions
Protect customer accounts
Support secure payment processing

F. Legal compliance

We may use your information to comply with:

Canadian tax and accounting obligations
E-commerce and consumer protection laws
Requests from law enforcement (where legally required)

4. How We Share Your Information

We only share information when necessary:

A. Shopify

Shopify hosts our store, processes payments, and provides analytics and fraud detection.

B. Service Providers

We may share limited data with:

Payment processors
Shipping and logistics partners
IT service providers and analytics platforms
Email and marketing platforms

Service providers may only use information to perform services for us.

C. Marketing Partners

We may share hashed or pseudonymized identifiers with advertising partners so they can deliver relevant ads.

D. Legal Requirements

We may disclose information to law enforcement or government authorities when required by Canadian law.

We do not sell personal information.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

Enable essential website functions
Analyse site usage
Support advertising, remarketing, and measurement

You can manage cookies through your browser settings or via our cookie banner on Valenomode Blocking cookies may limit site functionality.

6. Data Storage & Security

We use reasonable physical, technical, and administrative safeguards to protect your personal information.
However, no method of transmission or storage is completely secure.

Data may be stored:

On secure servers in Canada
By Shopify, which may store and process information in Canada, the United States, or other regions under legally appropriate safeguards

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or to comply with Canadian law.

7. International Data Transfers

Some service providers (including Shopify and advertising partners) may process information outside Canada.

Where information is transferred internationally, we ensure:

Contractual protections
Appropriate security safeguards
Compliance with PIPEDA’s cross-border transfer requirements

8. Your Privacy Rights (PIPEDA & Provincial Laws)

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for marketing at any time
Ask how your data is collected, used, or shared
File a privacy complaint if you believe your rights have been violated

To exercise your rights, contact us at support@valenomode.com.
We may ask you to verify your identity.

9. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect personal information from minors.
If a child has submitted data, contact us so we can delete it.

10. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices of these third parties.
Please review their policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date reflects the most recent version.
When required by Canadian law, we will notify customers of significant changes.