Refund policy

Effective Date: 28-01-2026

Last Updated: 19-02-2026

At Valenomode, we want every customer to shop with confidence.
This Refund Policy explains how you can return an item, receive a refund, or request an exchange in accordance with Canadian consumer protection standards and our store policies.

Nothing in this Policy limits your rights under applicable Canadian consumer laws.

1. 30-Day Return Window

We offer a 30-day return period from the date your item is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
All original packaging, tags, and accessories must be included
Proof of purchase (order confirmation or receipt) must be provided

Items that are used, damaged, or show signs of misuse after delivery may not qualify for a refund unless the item is defective under consumer protection laws.

2. How to Start a Return

To initiate a return, please contact us:

Email: support@valenomode.com
Phone: +31 612385344

Include your order number and the reason for your return.

We will provide:

Return instructions
The correct return address
A prepaid return label (if applicable)

Do not send items back without contacting us first.
This ensures proper processing and tracking of your return.

3. Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, return shipping is free.
You may be entitled to a replacement or full refund under provincial consumer protection laws (e.g., CPA Ontario, OPC Québec).

Change of Mind

The customer is responsible for return shipping costs.

We do not charge restocking fees.